Shipping & Returns
Free shipping on every order. 30-night money-back guarantee. No forms, no restocking fees, no interrogation. Here's exactly how it works.
Shipping
When does my order ship?
Orders placed before 2pm (GMT) Monday–Friday are processed same day. You'll receive a tracking number via email within 24 hours of shipment.
Do you ship to my country?
Currently we ship to the US, UK, Canada, Australia, and New Zealand. Email support@getterravive.com for other countries.
My tracking hasn't updated. What do I do?
Tracking updates can lag 24–48 hours. If no update in 5 business days, email us at support@getterravive.com with your order number.
Returns & Refunds
The 30-Night Sleep-On-It Guarantee
Use it every night for 30 nights. If you don't feel a real, undeniable difference — email us, send it back, and we'll refund you in full. Return shipping is on you, refund is on us.
No forms. No restocking fee. No “have you tried...”
How do I request a refund?
Email support@getterravive.com within 30 days. Include your order number. Refunds processed within 3–5 business days.
Do I need to return the sheet?
Yes — return shipping is the customer's responsibility. Once we receive it back, we refund you in full.
What if my order arrived damaged?
Email us a photo within 48 hours of delivery. We'll ship a replacement immediately at no charge.
What if my order never arrived?
Email support@getterravive.com. We'll reship or refund — your choice.
Questions? We're real people and we respond fast.
support@getterravive.com